The Force Session Closed command, accessed in Administrative Tools under the Sessions tab, immediately ends the selected users GENESYS session.
Occasionally, a session will stop responding to the system. These are called hung sessions. Such sessions will need a Force Session Closed command to end the session. A user may not close their own session.
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What permissions are required to stop a users session? To stop a session, a user must be part of the Administrators group. |